Location: UK: Birmingham, Bristol, Derry, London, Manchester

Opportunity: Supported Hiring into permanent role

Start Date: ASAP

Apply by: 18 March 2024 (extended)

*Applications have now closed*

Are you ready to restart your career and Connect for Good? Return to work with BT and help them build the future

BT is partnering with Career Returners (previously Women Returners) to offer supported hiring in their Business Assurance team. They are looking for a Business Assurance Manager and welcome returner candidates to apply for this role.

A successful returner candidate, who has had a career break of 18 months or more, will receive coaching support through the transition period from Career Returners. Your career break may have been for childcare, eldercare, relocation or other reasons. You may have been working on a small-scale basis to fit around other commitments or not done any paid work for a number of years.

Opportunities Available

BT is committed to the development of all its people – for them it is will over skill – if you have a passion for the field but only some of the skills below, they would still love to hear from you. BT is committed to flexible working and making a role work for the best individual.

Group Business Assurance (GBA) operates as a 2nd Line of defence, assuring the end to end (E2E) accuracy of supplier and customer charging, whilst giving insight and consultancy to the business on improvements and optimisation opportunities. The role holder will define, develop, and execute the Network & Usage related Group Business Assurance strategy, across BT Products, Services and Contracts, for the specific CFU (Customer Facing Unit) area of responsibility. 

Business Assurance Specialist’s provide expert consultancy across BT Group, based on industry best practice, and the in-depth BT End to End system & product knowledge along with providing issue management support, whether from issue identification, revenue / cost recovery or through to root cause management.  Ownership or governance of the regulatory controls that are key to BT’s regulatory compliance to OFCOM, and Financial key control compliance.

The experience you’ll need

  • Significant Telecom or Utilities industry experience
  • Experience of working within following areas of business specialism: Business assurance, risk, compliance, network, business operations, audit, billing, or contract management roles
  • Experience in data analysis and designing, documenting & maintaining Controls to mitigate risk
  • Story-telling with data: strong skills in building the case for change, drawing on various data sets and analytical techniques where appropriate, and communicating this to business audiences
  • Business Acumen: Knowledgeable in business strategy and the drivers of organisational performance, including people drivers of performance and financial literacy (e.g. business KPIs, business cases)
  • Problem Solving: Often finding solutions to problems that the business don’t even know they have yet! Or reactive, in investiging business impacting issues in order to identify the root cause(s) and propose options to resolve
  • Complex Business Assurance Activities: and an ability to articulate to stakeholders
  • BQF LP+ or Six Sigma Green belt
  • Advanced data analytical skills
  • Basic SQL skills (qualifications and/or experience)

About BT

BT has a key role in British society, fostering change and leading technology innovation. From delivering the Olympics, to supporting the emergency services, to investing more into research than any other UK technology company, they take pride in everything they do – and in the people who work there. They’re now a global company operating at the forefront of the information age, employing 90,000 people in 180 countries. And they’re on a mission. Guided by their core values of Personal, Simple and Brilliant their goal is to help customers, communities and businesses overcome barriers and release their potential. So, if you’re interested in the power of potential, why not join them today and release yours?

BT’s mission is to break down the barriers of today to release the potential of tomorrow. Join them today and release yours. There are two things that they want to share with anyone considering joining them.

Firstly, they’ve got big ambitions for their colleagues and the future of the organisation. These include their vision that inclusion and accessibility drive every conversation they have and every decision they make. They want their workforce to fully represent the communities and customers they serve, because a diverse business is a better business. They value every colleague, their diversity and the contribution that they make. When they say you’re welcome at BT, they really mean it.

Secondly, the one thing the pandemic has taught them is that a lot of current and future colleagues, where and when possible, want to embrace hybrid working. Therefore, they are introducing smart working at BT. Smart working means having the flexibility to choose, as a team, how and where you work depending on your team’s deliverables and needs; when you are at your shared core location to connect with others and when not. It may not be for every role, and, as part of the recruitment process, you’ll have the chance to discuss smart working and how it might work for the job you are applying for.

You can read more here about what it’s like to work at BT

How to Apply

It’s easy to apply online; you just need a copy of your up-to-date CV and to follow the step-by step process. Don’t worry if you need to make changes – you’ll have the opportunity to review and edit your work on the final page.

Find out more about the role and apply using the link below:

Business Assurance Manager

 ** IMPORTANT: To indicate to the BT Recruitment Team that you are applying through Career Returners please add ‘(Career Returners)’ in your CV and cover letter after your last name** 

Apply ASAP as applications are being reviewed on a rolling basis. Closing date is 18 March 2024.

For any questions, complete this form, including details of the role you’re interested in and that you are a career returner: Careers enquiries – Contact BT | BT Plc